How can i contact customer service?
Email us at [email protected] Customer Service will respond to your email as soon as possible. We look forward to hearing from you.
Is all merchandise new?
All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.
How do i check the status of my order?
To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking “View Your Order” on either your order confirmation or shipping confirmation emails.
How much does shipping cost?
We offer USPS (4-8 business days). A flat US $4.99 fee per each order.
Do you ship to international locations outside of the US?
We do not offer international shipping for now ! We will keep customers posted when there are any new updates.
My size is not available on the site, is it still possible to get the item?
No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!
Where can I learn more about sizing and fit for a particular product?
There are two options; submit your query directly on the site through any of the feedback sections, or email your query to [email protected] and we’ll be happy to help.
I just submitted an order/offer. How long will it take to hear back?
a. Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.
b. Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email [email protected] and we’ll be happy to help in any way we can.
How Do I Pay For My Order ?
We like to give you plenty of payment options: we accept Visa, MasterCard credit cards as our secure payment method which accepts all kinds of credit or debit cards.We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
I have other questions.
No problem! Email us at [email protected] and we’ll be happy to help you out.